Something sounds off with what they have told you. I think you will get a complete engine for the following reasons a) They install complete engines on the assembly line. b) The intake and exhaust manifolds are attached to the heads so the heads must be there. c) The reason you are getting a new engine is two-fold; they want to make sure there is no collateral damage down the road and they want the complete engine back to try determine the cause of failure.
Personally, I would baulk if they attempted to re-use the heads. I would want to see the pistons to make sure there was no signs of valve contact. I'd also insist a bleed down test be performed on the bank of cylinders that had the broken cam.
Thanks for the info, i hope it's a complete motor w/ heads & all. We'll see.
Thanks for the info, i hope it's a complete motor w/ heads & all. We'll see.
I'm going to call them right now.
its going to be a complete long block ... there is no way they would just give you a new shortblock when the breakage was in the head ... like i said toyota will step up to the plate ...
when i bought my tacoma new in 1999 i had already put about 14K on it by the end of the year and the 5 speed tranny went out they not only changed the tranny with a NEW one they also changed the clutch pressure plate throwout bearring pilot bearring and the flywheel...... all done in 24 hours from the time i dropped it off ... totally awesome service ... so i am sure they will make you happy the only bad part is you gotta take it easy on the motor again for 500 miles and another oil change at 500 miles .. (i would ask them to pay for it too )
I just opened up a case number with toyota customer service today.
Right at first the guy asked what i wanted from them. I told him a new truck would be great, after all i did purchase the truck new at $35k. And now it's in a million pieces, i'm quite concerned about long term ill effects with this truck. I drive a lot & more than likely, the truck will have 100k on it in 5 years. You know, i have had 13 toyota vehicles since 1988 & this is the first major problem i have EVER had. I don't know that i will feel comfortable with this truck down the road. However, i would be somewhat satisfied with a new motor but i expect it to be a complete motor. I don't want the old pieces put on the new motor. Also, a top of the line warranty would be a must for me w/ zero or minimum deductible's, if a new motor is the route we will take.
I then asked him what i can expect with this. He said each case is different & your situation is unique due to the fact that you've owned 13 toyota's. Not many people can say that. But a case manager will be in contact with you within 24 hours.
He was still typing when i said goodbye, and he didn't even say goodbye.
We'll see what they say........any recommendations?
Oh, i will tell the manager that calls about the hundreds of tundra forum readers i chat with here everyday.
I just opened up a case number with toyota customer service today.
Right at first the guy asked what i wanted from them. I told him a new truck would be great, after all i did purchase the truck new at $35k. And now it's in a million pieces, i'm quite concerned about long term ill effects with this truck. I drive a lot & more than likely, the truck will have 100k on it in 5 years. You know, i have had 13 toyota vehicles since 1988 & this is the first major problem i have EVER had. I don't know that i will feel comfortable with this truck down the road. However, i would be somewhat satisfied with a new motor but i expect it to be a complete motor. I don't want the old pieces put on the new motor. Also, a top of the line warranty would be a must for me w/ zero or minimum deductible's, if a new motor is the route we will take.
I then asked him what i can expect with this. He said each case is different & your situation is unique due to the fact that you've owned 13 toyota's. Not many people can say that. But a case manager will be in contact with you within 24 hours.
He was still typing when i said goodbye, and he didn't even say goodbye.
We'll see what they say........any recommendations?
Oh, i will tell the manager that calls about the hundreds of tundra forum readers i chat with here everyday.
Tell him you knew GOOD COP!! No ugly torn down motor pictures, i could see them not letting that take place!!
I just opened up a case number with toyota customer service today.
Right at first the guy asked what i wanted from them. I told him a new truck would be great, after all i did purchase the truck new at $35k. And now it's in a million pieces, i'm quite concerned about long term ill effects with this truck. I drive a lot & more than likely, the truck will have 100k on it in 5 years. You know, i have had 13 toyota vehicles since 1988 & this is the first major problem i have EVER had. I don't know that i will feel comfortable with this truck down the road. However, i would be somewhat satisfied with a new motor but i expect it to be a complete motor. I don't want the old pieces put on the new motor. Also, a top of the line warranty would be a must for me w/ zero or minimum deductible's, if a new motor is the route we will take.
I then asked him what i can expect with this. He said each case is different & your situation is unique due to the fact that you've owned 13 toyota's. Not many people can say that. But a case manager will be in contact with you within 24 hours.
He was still typing when i said goodbye, and he didn't even say goodbye.
We'll see what they say........any recommendations?
Oh, i will tell the manager that calls about the hundreds of tundra forum readers i chat with here everyday.
Toyota really does listen to there customer's Given my experiences on my First gen Brand New 2000 Tundra with serious brakes issues they took care of me buy offering a free truck payment and Finally addressing the brake topic on replacing the Brake calipers Tsb's from the part's bin on a 2003 tundra .
Toyota also provide me a free rental car and My truck was out of there 3/36k warrant as well.
The reason I like Toyota is they take care of there customer well from there End. Yes a few stearlerships come into question about there overall service ethics and tactic's used but hey I ain't that stupid and will generally state my opinion the way I see fit.I hope Toyota Handles your case very well I lossed count of all the Toyota's I've had within my family list is too long like your 13 but I know i'm dealing with a good company .....
Toyota really does listen to there customer's Given my experiences on my First gen Brand New 2000 Tundra with serious brakes issues they took care of me buy offering a free truck payment and Finally addressing the brake topic on replacing the Brake calipers Tsb's from the part's bin on a 2003 tundra .
Toyota also provide me a free rental car and My truck was out of there 3/36k warrant as well.
The reason I like Toyota is they take care of there customer well from there End. Yes a few stearlerships come into question about there overall service ethics and tactic's used but hey I ain't that stupid and will generally state my opinion the way I see fit.I hope Toyota Handles your case very well I lossed count of all the Toyota's I've had within my family list is too long like your 13 but I know i'm dealing with a good company .....
Erik
This is good to hear beings i haven't had to deal with them before. My brother dealt with GM on his 03 tahoe, & they were a joke. Bad transmission & they chose to rebuild it at 34k. Then at 36k it was junk too. So, needless to say, he now owns an 07 sequoia.
Yes, there is a dealership here that i will not deal with because of poor cust service. He!!, my truck was broke down about a mile away from them & i still put it on a trailer myself & towed it 20 miles to my dealer.
I feel toyota is a good company and out of any other manufacturer, they can afford to take care of me. They are a very profitable company & so i'm sure they have some funds set aside for warranty claims. I would think so anyway.
I'll keep you all posted,
Back in my Ford days this type of problem would usually result in a complimentary extended warranty covering the components in question for 75k to 100k miles.
If they screw up the repair somehow, you should know by then.
It will depend on who you get involved on your case. I am sure there are levels of authority as in most businesses. If you elevate to the correct level presenting your side as you have already stated-repeat and extremely loyal Toyota customer you just might be surprised on what may happen. Keep us posted.
Why would they give you an extended warranty for a broken part, that's what the original warranty is for. Why would they give you a whole new truck, the warranty is not for a new truck/engine every time there is a repair required. I'm sure they will replace all damaged parts associated, and hopefully find the cause, if it is anything other than a bad camshaft.
__________________
Ben
1996 Lexus LX450, 129k, front/rear factory locking differentials, Cooper STT 285s, OME 850/863 suspension lift, CDL/Pin 7, 30qt freezer, 2@aux fuse blocks, aux powerpoint, 850w inverter
1998 Lexus LX470, 139k- SOLD
1993 Land Cruiser, 198k- SOLD
I just opened up a case number with toyota customer service today.
Right at first the guy asked what i wanted from them. I told him a new truck would be great, after all i did purchase the truck new at $35k. And now it's in a million pieces, i'm quite concerned about long term ill effects with this truck. I drive a lot & more than likely, the truck will have 100k on it in 5 years. You know, i have had 13 toyota vehicles since 1988 & this is the first major problem i have EVER had. I don't know that i will feel comfortable with this truck down the road. However, i would be somewhat satisfied with a new motor but i expect it to be a complete motor. I don't want the old pieces put on the new motor. Also, a top of the line warranty would be a must for me w/ zero or minimum deductible's, if a new motor is the route we will take.
I then asked him what i can expect with this. He said each case is different & your situation is unique due to the fact that you've owned 13 toyota's. Not many people can say that. But a case manager will be in contact with you within 24 hours.
He was still typing when i said goodbye, and he didn't even say goodbye.
We'll see what they say........any recommendations?
Oh, i will tell the manager that calls about the hundreds of tundra forum readers i chat with here everyday.
Good Job
Toyota extending the powertrain warranty or kicking in a extended warranty at no cost to the customer means they are going to stand behind there work and product 100%. Offers like this are not all that uncommon on first year vehicles especialy ones that are extremely important to the company as a whole.
__________________ ___________________
07 Toyota Tundra Limited DC
4x4, 5.7L, Red Rock Leather
Cold Weather Package, Remote Start,
20" wheels, DVD NAV w/Bluetooth, Rear DVD w/10" screen, Formula 1 Tint, Access Tonneau Cover, TRD Dual Exhaust, WeatherTech Floormats
You would never know the engine was replaced if went to buy it.
Quote:
Originally Posted by slice
I would ask for a huge extended warranty, no doubt. IMO, your engine being replaced could have a possible negative effect on your resale. I personally would shy away from a used truck that has had the engine replaced unless the price was right. That's not to say you will have any problems, but at least they can offset some of your future concerns.
I am guessing right now thay he gets a new truck. If I were toyota, I would want the whole thing to look at.
That would be very sweet, but i'm not counting on it. Of any manufacturer out there, toyota surely can afford it.
I got a call from one of the case managers today & he's going to figure out what they can do for me & call me tomorrow.
I simply told him my truck is in a million pieces & i surely didn't pay $35k for a truck in pieces. And i've been itching to go camping but i just barely was able to get a hitch last week and it's in UPS transit right now. But i surely can't have it installed without the damn truck.
It's quite upsetting right now cause the weather is finally nice enough to go camping.........but no truck.
Another note, my brother just got his gooseneck hitch installed in his new tundra today. We had to see how she pulled the 5er. Oh what a difference between this new truck compared to our 02 AC 4.7L!!!!!!Our 5th wheel doesn't push this truck around at all & it actually has a little spring still left.
5er is 6200 lbs dry w/ 1250 tongue weight. We hit a pretty good hill today with it & at the bottom of the hill doing 70mph, we floored it just to see what she'd do. In about 1/4 mile we hit 90 before the top & had to slow down. So we're impressed....now if i can have this issue resolved with toyota, i would be much happier.
You would never know the engine was replaced if went to buy it.
I'm not so sure about that. They should be able to pull up the service history with Toyota by using the VIN. I'd say that if the next buyer chooses to do some basic research then it will all be very easy to find out... These days I would not even consider buying a used car without running the VIN through the manufacturer. Not that it means it will be a bad truck, but as far as resale goes I think most people would prefer a truck with the original factory installed engine if given a choice between 2 trucks at the same price.
Like you said, thats if they go through Toyota. If they do the usual and go through CarFax than nothing will show.
Quote:
Originally Posted by slice
I'm not so sure about that. They should be able to pull up the service history with Toyota by using the VIN. I'd say that if the next buyer chooses to do some basic research then it will all be very easy to find out... These days I would not even consider buying a used car without running the VIN through the manufacturer. Not that it means it will be a bad truck, but as far as resale goes I think most people would prefer a truck with the original factory installed engine if given a choice between 2 trucks at the same price.
Re: Broken camshaft on new 07--what to do?
the only bad part is you gotta take it easy on the motor again for 500 miles and another oil change at 500 miles .. (i would ask them to pay for it too )
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