:attention:I called Toyota's customer assistance line. I was hung up on twice because according to the recorded message they had too many calls so I would have to call back. Then the phone went dead.. I then called again and got put on hold for 2 hours and 8 minutes. I was calling because I had just come from the dealership for the accelerator pedal and floor mat recall. They told me that my 2007 Camry with just 29,700 mile on it had bad break pads and rotors and I need to spend over $900 to have the breaks repaired. I told the dealership I need to talk with someone at Toyota. They gave me the customer assistance number to call. After I reached a representative I was told they would look into it and get back to me tomorrow. Because I did not receive a call back I went on the web and found a Toyota technical service bulletin saying that the 2007 Camry had bad break pads that would cause premature wear. It said do not tell the customers about this unless they complain. I called Toyota again; this time waited 1 hr for someone to answer. They said that the customer service bulletin T-BR007-07 was not for me but for the dealerships. I said well is says that the break pads installed in my car we defective and should be replaced, She said, that is only if you complain. I said, well I am complaining. Then I asked to talk with a supervisor. She said that was impossible today I would have to wait till Monday. I said, I have a car that is dangerous to drive, and I want to resolve the issue today. She said that is impossible. I said I will call back and ask to speak to a supervisor, she said no one will let you talk to a supervisor.
To say I am upset is an understatement. The car company has an internal document stating that my break pads are defective, but never tells me. I was just lucky that the service technician looked at the breaks when rotating my tires and discovered the problem. I and I and my family could have been injured or killed. We could have killed others. Toyota won’t even let me talk with someone to resolve this issue. They said I could go the dealership and talk to the customer relations manager. I did that and was told he is not in, and is not expected to be in for some time.
I am in disbelief and how reckless Toyota is with it customers. And I am very concerned about how I can drive this car. What else is wrong that they are not telling me about?? If you have any suggestions on how I can resolve this situation I will very much appreciate it.
To say I am upset is an understatement. The car company has an internal document stating that my break pads are defective, but never tells me. I was just lucky that the service technician looked at the breaks when rotating my tires and discovered the problem. I and I and my family could have been injured or killed. We could have killed others. Toyota won’t even let me talk with someone to resolve this issue. They said I could go the dealership and talk to the customer relations manager. I did that and was told he is not in, and is not expected to be in for some time.
I am in disbelief and how reckless Toyota is with it customers. And I am very concerned about how I can drive this car. What else is wrong that they are not telling me about?? If you have any suggestions on how I can resolve this situation I will very much appreciate it.