I bought my 07 DC two weeks ago. This morning around 9am I get a 800# call from a survey group, they want to ask me a few questions about the recent purchase of my new truck. Sure I say. They ask me 3 questions and want me to rank my exp from 1-10.
The first, overall satisfaction. I gave an 8.
(Let me give a little background here, I wanted to talk to one salesman in particular cause I had gone to the dealer a week before and he was the one I met first and I thought he was a nice guy. But the day/time I went to buy, he was already with another customer so another guy helped. At the end of the deal, i decided I didn't like this guy. Nothing major, just a gut feeling that he was jerking me around a little and I didn't appreciate it. I kept talking about ordering a CM, he kept saying how I didn't need that big a truck for a while cause I didn't have kids and the DC was plenty room. He even showed my how tall his kids were and they were 10 and could fit in the DC with no problem. So I was a little peaved at his comments. I don't need some salesman telling me what I need in a truck. In the end though, i decided to buy the DC they had on the lot, cause I had already decided I liked that truck too and the CM felt a little pricey.)
Second question, would I recommend the dealer to anyone else? I gave an 8 also. Don't want to be recommending pushy dealers to my peeps.
Third question, satisfaction with the truck upon delivery? I gave a 2. I asked the lady what she meant, she said, was it detailed? I said, well no, it was raining that night and it didn't get cleaned, no ones fault, but it didn't happen. Also, i was told to bring it back at any time and they would clean it. I just haven't got there yet. She says, ok, thanks and all that.
Fast forward to 2 hours later. I get a call from the original sales guy, whining that they got this survey from me and toyota really looks down on them getting anything but a 10 and wanted to know what they could do to help improve my score. He explains that the deal gets entered as his, but whatever the other sales guy did, he couldn't do much about it, but wanted to know what he could do now to fix it. I told him about the detailing, so he was all about wanting to clean it. I'm thinking about asking for a few oil changes too.
I just thought it was a very strange thing, but could work out well for me.
I'm going to see what they may be willing to do for me, before I say anything else. Just wanted to put my experience out there for others.
bb
The first, overall satisfaction. I gave an 8.
(Let me give a little background here, I wanted to talk to one salesman in particular cause I had gone to the dealer a week before and he was the one I met first and I thought he was a nice guy. But the day/time I went to buy, he was already with another customer so another guy helped. At the end of the deal, i decided I didn't like this guy. Nothing major, just a gut feeling that he was jerking me around a little and I didn't appreciate it. I kept talking about ordering a CM, he kept saying how I didn't need that big a truck for a while cause I didn't have kids and the DC was plenty room. He even showed my how tall his kids were and they were 10 and could fit in the DC with no problem. So I was a little peaved at his comments. I don't need some salesman telling me what I need in a truck. In the end though, i decided to buy the DC they had on the lot, cause I had already decided I liked that truck too and the CM felt a little pricey.)
Second question, would I recommend the dealer to anyone else? I gave an 8 also. Don't want to be recommending pushy dealers to my peeps.
Third question, satisfaction with the truck upon delivery? I gave a 2. I asked the lady what she meant, she said, was it detailed? I said, well no, it was raining that night and it didn't get cleaned, no ones fault, but it didn't happen. Also, i was told to bring it back at any time and they would clean it. I just haven't got there yet. She says, ok, thanks and all that.
Fast forward to 2 hours later. I get a call from the original sales guy, whining that they got this survey from me and toyota really looks down on them getting anything but a 10 and wanted to know what they could do to help improve my score. He explains that the deal gets entered as his, but whatever the other sales guy did, he couldn't do much about it, but wanted to know what he could do now to fix it. I told him about the detailing, so he was all about wanting to clean it. I'm thinking about asking for a few oil changes too.
I just thought it was a very strange thing, but could work out well for me.
I'm going to see what they may be willing to do for me, before I say anything else. Just wanted to put my experience out there for others.
bb