I had the best service ever today, and thought I'd write about it, since we all know that Toyota has it's fair share of crappy dealers.
I am in Frankfort, Michigan.....nearest Toyota dealer is about an hour drive away, and I've not had the best sales & service treatment there in the past.
So I decided to give Swaffers Toyota, in Cadillac Michigan a try.......they're an hour drive (in the other direction) from my house, and I needed to have my Ball Joint Recall performed on my 06 DoubleCab.
They sent a driver out to me, who brought me a Yaris loaner-car to drive while they serviced my truck........he took my truck back to the dealership, they serviced it, washed it, and he brought it back to me. NO CHARGE. He says they always do this courtesy service for their customers, regardless of what repairs are needed (warranty or not)........the truck wasn't even purchased from them!
The job was only a 2 hr job (approx). The driver spent at least FOUR hours on the road..........and the truck was even washed, did I mention that
??
Just thought I'd share my story.........good dealers are out there, sometimes you just have to look for them!!
Ben
I am in Frankfort, Michigan.....nearest Toyota dealer is about an hour drive away, and I've not had the best sales & service treatment there in the past.
So I decided to give Swaffers Toyota, in Cadillac Michigan a try.......they're an hour drive (in the other direction) from my house, and I needed to have my Ball Joint Recall performed on my 06 DoubleCab.
They sent a driver out to me, who brought me a Yaris loaner-car to drive while they serviced my truck........he took my truck back to the dealership, they serviced it, washed it, and he brought it back to me. NO CHARGE. He says they always do this courtesy service for their customers, regardless of what repairs are needed (warranty or not)........the truck wasn't even purchased from them!
The job was only a 2 hr job (approx). The driver spent at least FOUR hours on the road..........and the truck was even washed, did I mention that
Just thought I'd share my story.........good dealers are out there, sometimes you just have to look for them!!
Ben