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6 Posts
ETA - Background: My husband bought a new Tundra and brought it back to the dealer because there was a paint bubble in the door. This is what happened:
toyota----Carlsbad
toyota----Carlsbad
[09:30] k: so, do you remember he had that little paint bubble?
[09:30] k: did you know abut that?
[09:31] s: no
[09:31] k: ok, so about a month ago he took it in because there was a paint bubble in the door
[09:31] k: even i would have taken it in - because it would eventually chip
[09:31] s: totally
[09:31] k: it was small - smaller than a dime - a SIMPLE fix
[09:32] k: so they call him up and tell him it is ready
[09:32] k: you know the bottom of your car where the paint is more textured?
[09:32] s: yeah
[09:32] k: ok, on just the door for some unknown reason they sanded that smooth
[09:33] k: so kelly was like, wtf?
[09:33] s: totally
[09:33] k: and the guy goes, 'uh, sorry - are you ok with that?'
[09:33] k: and kelly says, 'uh, no. i want my truck to match on both sides'
[09:33] k: so they say they will fix it
[09:34] s: :-$
[09:34] k: a week later they call and say it is ready, he takes it home because it was night time
[09:34] k: the next day we see that there is overspray all over the back door
[09:34] k: kelly tried to take it off himself but couldn't get it off - so he had to bring it back
[09:34] s: o...m....g
[09:34] k: it gets way worse
[09:35] k: so the guy says, 'we are so sorry, we'll have it ready tomorrow'
[09:35] k: that was over a week ago
[09:35] k: they wernt' returning calls - silence
[09:35] s: wtf
[09:36] k: finally this chick calls him back tuesday and says, 'oh, we noticed that the paint job wasn;t perfect and we want it to look great, it will be ready tomorrow'
[09:36] k: wednesday comes - not ready
[09:36] k: service manager calls him and finally admits that they had a "little" accident and slightly hit the door
[09:37] k: but not to worry, they are fixing it
[09:37] s: =-O>
[09:37] k: so they had been lying - kelly is still unbelievbly calm aoubt this
[09:37] k: but he's going on a surf trip to mexico Friday and needed to get his sleeping bag and stuff out of his truck
[09:38] s: i would be so pissed
[09:38] k: so yesterday he goes over there to pick up his stuff
[09:38] k: (ready for this)
[09:38] s: oh no
[09:39] k: his camper shell is off, carpet kit (brand new $200) just exposed with overspray all over it, all his personal stuff just sitting out, the bumper off, painting the entire side of the truck
[09:39] k: he was so mad he was shaking
[09:39] k: luckily jaden was with him so he had to be calm
[09:39] s: omg
[09:40] k: he asked the guy, 'please, just tell me what happened? what happened to my truck?"
[09:40] k: nobody 'knew'
[09:40] k: nobody could tell him
[09:40] s: WHAT
[09:40] k: he got home called the owner of toyota carlsbad - no return call
[09:41] k: called Toyota Corporate - they are individual franchises, out of their hands
[09:42] k: finally yesterday the customer service manager calls him and says, 'sorry, we'll fix it.' still wouldn't tell him what happened, said she didn't know
[09:42] k: kelly said he'd like a copy of the report - she said there was none
[09:42] k: he said, 'you crashed my truck and didn't make a report?"
[09:42] s: i can not believe this
[09:42] k: she said, no since it was on their property
[09:43] k: she actually said, 'well, if we give you a bed liner would that make you happy?'
[09:43] k: wtf are we going to do with a bed liner? LOL
[09:43] s: are you serious
[09:44] s: i cant believe it
[09:44] k: he has that rhino lining, a carpet kit and a shell - she offfers him a bed liner
[09:44] s: is he going to talk to the owner?
[09:44] k: yes, he is going to request a face to face
[09:44] k: i told him they need to pay the bluebook difference between a mint condition truck and a truck that has body work
[09:44] k: we looked it's about 2k
[09:45] s: oh no doubt
[09:45] k: and they want to give him a freaking bedliner LOL
[09:45] s: what is that ?
[09:46] k: a bed liner is a black plastic thing you line the truck bed with
[09:46] k: LOL - it probably costs them $40
[09:46] s: oh i know what you are talking about
[09:46] s: wow
[09:46] s: that is so wrong
[09:46] s: i would be flaming right now
[09:46] k: isn't that a crazy story?
[09:46] s: insane
[09:46] k: i feel horrible for him - he was so excited about his truck
[09:47] s: i know
[09:47] k: he doesn't like the new 2007 model or we would demand they just give him a new one
[09:30] k: did you know abut that?
[09:31] s: no
[09:31] k: ok, so about a month ago he took it in because there was a paint bubble in the door
[09:31] k: even i would have taken it in - because it would eventually chip
[09:31] s: totally
[09:31] k: it was small - smaller than a dime - a SIMPLE fix
[09:32] k: so they call him up and tell him it is ready
[09:32] k: you know the bottom of your car where the paint is more textured?
[09:32] s: yeah
[09:32] k: ok, on just the door for some unknown reason they sanded that smooth
[09:33] k: so kelly was like, wtf?
[09:33] s: totally
[09:33] k: and the guy goes, 'uh, sorry - are you ok with that?'
[09:33] k: and kelly says, 'uh, no. i want my truck to match on both sides'

[09:33] k: so they say they will fix it
[09:34] s: :-$
[09:34] k: a week later they call and say it is ready, he takes it home because it was night time
[09:34] k: the next day we see that there is overspray all over the back door
[09:34] k: kelly tried to take it off himself but couldn't get it off - so he had to bring it back
[09:34] s: o...m....g
[09:34] k: it gets way worse
[09:35] k: so the guy says, 'we are so sorry, we'll have it ready tomorrow'
[09:35] k: that was over a week ago
[09:35] k: they wernt' returning calls - silence
[09:35] s: wtf
[09:36] k: finally this chick calls him back tuesday and says, 'oh, we noticed that the paint job wasn;t perfect and we want it to look great, it will be ready tomorrow'
[09:36] k: wednesday comes - not ready
[09:36] k: service manager calls him and finally admits that they had a "little" accident and slightly hit the door
[09:37] k: but not to worry, they are fixing it
[09:37] s: =-O>

[09:37] k: so they had been lying - kelly is still unbelievbly calm aoubt this
[09:37] k: but he's going on a surf trip to mexico Friday and needed to get his sleeping bag and stuff out of his truck
[09:38] s: i would be so pissed
[09:38] k: so yesterday he goes over there to pick up his stuff
[09:38] k: (ready for this)
[09:38] s: oh no
[09:39] k: his camper shell is off, carpet kit (brand new $200) just exposed with overspray all over it, all his personal stuff just sitting out, the bumper off, painting the entire side of the truck
[09:39] k: he was so mad he was shaking
[09:39] k: luckily jaden was with him so he had to be calm
[09:39] s: omg
[09:40] k: he asked the guy, 'please, just tell me what happened? what happened to my truck?"
[09:40] k: nobody 'knew'
[09:40] k: nobody could tell him
[09:40] s: WHAT
[09:40] k: he got home called the owner of toyota carlsbad - no return call
[09:41] k: called Toyota Corporate - they are individual franchises, out of their hands
[09:42] k: finally yesterday the customer service manager calls him and says, 'sorry, we'll fix it.' still wouldn't tell him what happened, said she didn't know
[09:42] k: kelly said he'd like a copy of the report - she said there was none
[09:42] k: he said, 'you crashed my truck and didn't make a report?"
[09:42] s: i can not believe this
[09:42] k: she said, no since it was on their property
[09:43] k: she actually said, 'well, if we give you a bed liner would that make you happy?'
[09:43] k: wtf are we going to do with a bed liner? LOL
[09:43] s: are you serious
[09:44] s: i cant believe it
[09:44] k: he has that rhino lining, a carpet kit and a shell - she offfers him a bed liner
[09:44] s: is he going to talk to the owner?
[09:44] k: yes, he is going to request a face to face
[09:44] k: i told him they need to pay the bluebook difference between a mint condition truck and a truck that has body work
[09:44] k: we looked it's about 2k
[09:45] s: oh no doubt
[09:45] k: and they want to give him a freaking bedliner LOL
[09:45] s: what is that ?
[09:46] k: a bed liner is a black plastic thing you line the truck bed with
[09:46] k: LOL - it probably costs them $40
[09:46] s: oh i know what you are talking about
[09:46] s: wow
[09:46] s: that is so wrong
[09:46] s: i would be flaming right now
[09:46] k: isn't that a crazy story?
[09:46] s: insane
[09:46] k: i feel horrible for him - he was so excited about his truck
[09:47] s: i know
[09:47] k: he doesn't like the new 2007 model or we would demand they just give him a new one