[Keone]

Today I took my 08’ CrewMax in to New Orleans Toyota for an Oil change and to adjust my parking brake (truck will roll in drive even with the parking brake set). This would have been the first time servicing the vehicle since purchasing it last month from a Carmax dealer in Las Vegas.
A few minutes after getting the truck in, the “service” agent tells me, “there is an open recall on your truck, 90L”. I respond with, “I don’t know much about that recall, I’d like to read about it before I get it done”. The agent turns his back on me and while walking away says, “I won’t work on the vehicle at all then”. He returns minutes later wanting me to sign something saying that I refused the recall. I refuse to sign and ask him, “why can’t do the rest of the service and have me sign the same form?” The guy was pissed and I really don’t get it.
So… can anyone comment on what the dealers are required to do as far as recalls go? Could they have performed the rest of the requested service without performing the recall work? I think the dealers charge Toyota Corp for per recall and probably at a sizable profit, what else could get the guy so mad. The guy was a major dick and I’ll probably still call the dealership and file a complaint
Needless to say, I don't recommend New Orleans Toyota Service Department.

K

 

[JOCKTHEGLIDE]

well it seems he does and can refuse service on your car if you REFUSE THE RECALL.....I heard of that happening and you will have to sign papers to refuse the recall. It is happening to the pedal I believe if you refuse then the liability is all on you and NOT TOYOTA. Heck we dont know how you responded to the service technician you could of been a D-ck yourself...we are not all saints ourselves now are we.

 

[TightyWhitey]

I dont care to much for Toyota of New Orleans either. I also found the service reps to be rude. They were the ones trying to charge me $60 for an oil change and then threaten my so called lifetime warranty for not letting them service my truck.

 

[Stripped Honda]

well it seems he does and can refuse service on your car if you REFUSE THE RECALL.....I heard of that happening and you will have to sign papers to refuse the recall. It is happening to the pedal I believe if you refuse then the liability is all on you and NOT TOYOTA. Heck we dont know how you responded to the service technician you could of been a D-ck yourself...we are not all saints ourselves now are we.

you are wrong .. they have no right to refuse service over you not getting the recall done yes they will put it in the notes you refused the recall but his actions as a service writer are not what you would expect coming from a toyota dealer ..

i am in the same boat the truck i bought hasnt had the recall done and it needs some warrenty work done but i am not planning on geting the recall done if they pull that BS at the dealer i will be on the phone with toyota filing a complaint the dealer i am sure my dealer will comply with my wishes

 

[BillyTheKid]

I had went into my local dealer recently for a free oil change, and I was asked if I wanted the recall done to my truck. I told them that I didn't want it done and that was the end of it. They didn't ask me to sign anything either. They just changed my oil and I was on my way.

 

[JOCKTHEGLIDE]

He did not sign the papers for the refusal of the recall....

you are wrong .. they have no right to refuse service over you not getting the recall done yes they will put it in the notes you refused the recall but his actions as a service writer are not what you would expect coming from a toyota dealer ..

i am in the same boat the truck i bought hasnt had the recall done and it needs some warrenty work done but i am not planning on geting the recall done if they pull that BS at the dealer i will be on the phone with toyota filing a complaint the dealer i am sure my dealer will comply with my wishes

 

[JMSinMD]

There are no papers to sign. All the dealership has to do is to document on the RO (repair order) that client declines to perform open recalls and do the rest of the work.

 

[DaYooper]

They are wrong to treat you like that. I am sure they are under a lot of pressure to get all the recalls completed and you may be right about them charging toyota for their time and parts. This is no excuse to refuse the customer an oil change.

 

[JOCKTHEGLIDE]

thats why I brought up to question the signing of papers (im the best sarcasm person on this board I see ).....I have to question those who come on the board and report problems...its just to convenient just like how that guy who drove his tundra into the dealership after they wouldnt buy it back because he was scared of the accelerator issue and all of a sudden he has a accelerator issue and rams the toyota dealership..please you have to question that

There are no papers to sign. All the dealership has to do is to document on the RO (repair order) that client declines to perform open recalls and do the rest of the work.

 

[Someone]

I visited that dealership (Toyota of New Orleans) before. Poor customer service.
Stay away from them.

 

[Mistermouser]

I think the dealers charge Toyota Corp for per recall and probably at a sizable profit, what else could get the guy so mad. The guy was a major dick and I’ll probably still call the dealership and file a complaint
Needless to say, I don't recommend New Orleans Toyota Service Department.

K

No they don't! When Toyota has a recall or has a warranty claim they will only pay a predetermined amount for labor and materials, and trust me, they KNOW how long a repair should take and they always go to the low side. If the technician takes 2 hours to complete the repair or warranty item and Toyota has determined that 1.5 hours is necessary, they are only going to pay the dealer 1.5 at a predetermined labor rate, and this various among dealers.

I think with all the recent issues with Toyota, especially the gas pedal, dealers and Toyota are trying to cover their butts. I've never heard of a customer refusing a recall having to sign a waiver, and if the guy wouldn't even explain it to you I wouldn't sign anything either!

 

[MaylonTRD]

thats why I brought up to question the signing of papers (im the best sarcasm person on this board I see ).....I have to question those who come on the board and report problems...its just to convenient just like how that guy who drove his tundra into the dealership after they wouldnt buy it back because he was scared of the accelerator issue and all of a sudden he has a accelerator issue and rams the toyota dealership..please you have to question that

I think some people on the board question what you're doing here........

 

[Johnny_5]

I think the dealers charge Toyota Corp for per recall and probably at a sizable profit

I doubt this is a big money maker for the dealership. I am a tech at a dealer, although not Toyota, and we don't make sh!t on recalls or warranty repairs. As stated above, the amount corporate pays is predetermined and usually significantly less than we would make on a regular repair.

I think some people on the board question what you're doing here........

Ditto.

 

[Swift]

I think some people on the board question what you're doing here........

Hum, ya think...:amen:

 

[tundra1987]

I have been there too and have family there that bought from them. No matter if it's toyota dealer or honda to me they are all ghetto.

 

[Johnny_5]

Hum, ya think...:amen:

I'm glad other's are catching on to this. I thought I was the only one.:tu:

 

[TightyWhitey]

I think some people on the board question what you're doing here........

Yep Yep!!
hsnap::threadjacked::focus:

 

[Keone]

Took my truck in for service at Ray Brandt Toyota yesterday.... Highly recommended, Didn't want to do the 90L recall and had no problems

 

[zeeya2000]

Looking at the first post, according to what he wrote he didn't refuse it, but ask to read about it. I guess to see what it was about. The service writer could have explained to him what it was about and then he could have refused. I had the shim job done on the gas pedal and the writer told me to try it out and if i did not like it to let her know. I did it at my 20,000 mile oil change and i called her today and told her i wanted the pedal replacement. They have me set up for Saturday morning to do the next oil change and the pedal replacement along with greasing the yoke on the drive shaft to try and calm the clunk down i get from the rear end after stopping.
If it went the way he stated I would have had to go to the manager and questioned him about the recall and filled him in on what happened. Then again he may have turned his back and walked away to. Never know now adays. .02 cents worth