I'm thinking the truck had some issues that maybe were even!!

Amen, but they still owe you a tow hook.

 

$2000 dollars does not sound like a mistake.... I would take the truck back, get your old one, and walk away.

 

I agree

$2000 dollars does not sound like a mistake.... I would take the truck back, get your old one, and walk away.

Or say "To Bad So Sad" and go on with your life and your leased truck. I personally would take any more money out of my pocket to help out a "RICH" dealership. I see it as they screw enough people over to make up for what they "SAY" they lost on your deal. I worked at a Toyota dealership and I know they screw over plenty of people, including their employees .

 

It's like a bank error in your favor. I'd either leave the deal "as is", or I'd take it back, get your old pickup and walk away... act like it never took place.

Ryan

 

Or say "To Bad So Sad" and go on with your life and your leased truck. I personally would take any more money out of my pocket to help out a "RICH" dealership. I see it as they screw enough people over to make up for what they "SAY" they lost on your deal. I worked at a Toyota dealership and I know they screw over plenty of people, including their employees .

i agree on all that toyota dealership screw enought people over and your contract is done as far I am concerned ...tell that dealership it's a done deal and pay on there error and tell them haha ..I hate dealing with car sales people there the most dishonest people to deal esp Toyota dealership who rob there customer's blindfolded :td: :td: :td: and I generallt tell them where to go if that was me (i like being direct and forward none of this attitude with me or else hear My complaining)

 

All the papers is signed. Tell the dealer to eat that $2000 for them for screwing up.

 

$2000 dollars does not sound like a mistake.... I would take the truck back, get your old one, and walk away.

Couldn't have said it better..

Sounds like they leased you a used Tundra.

Car salesmen and finance managers..........YUK

I walked in to trade my 97 4runner for a Tundra. He said "you will need to put $6000 down to get in this truck". I picked up my keys and headed for the door. "Oh no wait a minute" he cries.
Ended up with no money down, 0% financing, and a beautiful 05 Tundra DC.

Stick it to 'em.

 

I agree that for a measily 2k for them to come back to me is pityful, given the price of the truck (too much) I'd like to consider I maybe got a better deal now.

So, thats pretty much where the wife and I are at. My only concern was that they would black mark me and everytime I had to deal with them for anything the would D!ck me around. Luckily I have the extended warranty and all the extra crap. Anything goes wrong ...its covered.....for a long time

Now its how long do I let them sweat before I tell them what we decided. The truck is due in on Monday for the paint and hook and stuff, so I think I'll wait until I pick it up.

Feel free to comment further.

 

Sounds like they leased you a used Tundra.

apparently it was brought in from another dealership...drivin in not trucked.

 

At my old dealership

The service and parts are a totally seperate deal from sales. Most don't care for sales in the back either. So I would not worry about being Blacklisted, Unless the sales have a buddy working in back. If you would feel better isn't there another dealership you could go to for service and such?

 

I'll make it short and to the point: I leased a new tundra DC 4x4 a couple weeks ago. I had a set price in my mind for what I could reasonable afford for payments and was able to get close enough to still be comfortable.

The deal included me trading in my old truck and adding on some accessories to the new one.

So I pick up my truck, get it home and then go through it in detail with some friends. Notice it has 450Km on it, a few scratches and a couple really bad rock chips and missing on of the tow hooks in the front. So take it back and point these out and the guy says come back and we'll fix it. I also got the KM issues straight on the lease agreement to.

So then I get this call from the sales manager and there is a problem with the deal we made. Apparently THEY made a mistake somewhere in processing the deal that makes them out $2000. I kind of follow his reasoning but am not sure what to make of it.

I have a lease contract in place and as far as I understand it am under no obligation to re-do it. I gather from my conversation with the dealer that they would like me to re-do it so they can add the cost back in.

I figure the end result is one of 2 things, one, I be the a$$hole (well from their point of view anyway) and say forget it.... or I be a nice guy and put myself out a few more bucks.

Now I realize I haven't given all the specific details but the gist is they screwed up.

your thoughts?

I'm thinking the truck had some issues that maybe were even!!

First off the DC only comes with one tow hook, so you are out nothing there. It should be on the passenger side.

Second, 450 km is not uncommon on a new vehicle, especially if the did a dealer trade or if it has been test driven a lot. It is only considered a used vehicle if it has been previously titled and you couldn't have gotten a new car lease if that was the case. The lease company wouldn't do it, period.

Third, if you are contracted and it is for sure a done deal with all paperwork signed, it is definitely their mistake and you are under no obligation to re-contract. I certainly wouldn't agree to any higher payments after the runaround you have been getting.

Unless there is some real problem with the truck you just can't live with, keep it.

 

used tuck

I understand 450 miles isn't much in the grand scheme of things, say 100k miles.

I also understand the truck never being titled considered as new.

But I wouldn't want to buy or lease a new vehicle that has been used as a demo unless they made it worth my while, financially.
I've bought demos in the past to save on depreciation but they discounted the price substantially and started my warranty with said mileage.
Since they are trying to royally screw him, I'm sure they made no adjustment for that mileage.

Surely everyone that test drove her stomped on it to see what she would do.
Then there are the sales people that drove the truck around without a care.

You guys could be right, the truck was transported in from another dealer.
It should have been trucked in, not driven in, not a new vehicle.

I suppose it was stupid of me to recommend returning the truck for his old one.
I'm sure his trade-in is long gone.

Not the first stupid thing I have said, nor the last.

I don't know, perhaps I'm just an a$$.

But I would have to agree with Phil0411,
Unless there is some real problem with the truck you just can't live with, keep it.

 

I'll make it short and to the point: I leased a new tundra DC 4x4 a couple weeks ago. I had a set price in my mind for what I could reasonble afford for payments and was able to get close enough to still be comfortable.

The deal included me trading in my old truck and adding on some accessories to the new one.

So I pick up my truck, get it home and then go through it in detail with some freinds. Notice it has 450Km on it, a few scratches and a couple really bad rock chips and missing on of the tow hooks in the front. So take it back and point these out and the guy says come back and we'll fix it. I also got the KM issues straight on teh lease agreement to.

So then I get this call from the sales manager and there is a problem with the deal we made. Apparently THEY made a mistake somehwere in processing the deal that makes them out $2000. I kind of follow his reasoning but am not sure what to make of it.

I have a lease contract in place and as far as I understand it am under no obligation to re-do it. I gather from my conversation with the dealer that they would like me to re-do it so they can add the cost back in.

I figure the end result is one of 2 things, one, I be the a$$hole (well from their point of veiw anyway) and say forget it.... or I be a nice guy and put myself out a few more bucks.

Now I realize I haven't given all the specific details but the gist is they screwed up.

your thoughts?

I'm thinking the truck had some issues that maybe were even!!

I can beat the mistake the Toyota dealership made with your Tundra with the deal I had with a Chevy S-10 from a Chevy dealership...

After my car accident in my Metro (from which I now have a permanently messed up knee), I had some cash from the deal (after they totaled the wind-up toy) I decided I wanted a truck. At the time, I didn't want a big full-size truck and was looking at the mid-size trucks of the time (S-10, Ford Ranger, Toyota Tacoma). I ruled the Tacoma out because it was too small.

Anyhow, I had picked a great little Light Pewter Metallic S-10 that was just the color I had wanted and I had been driving it for about 3000 miles. Well, one Sunday I was sleeping in when my parents got a call. I had the wrong truck. I'm not joking. The VIN on the truck I was driving did not match the one on the registration. The one that matched the registration was white in color and I did not want another white vehicle.

I had a choice though, keep the truck I was driving and make the dealership pay a big fine, or let them take the truck and I drive the white one off the lot. I decided to take the white one and have them put graphics on it. There is a picture of it in my gallery. That white S-10 was a big POS that consistently gave me problems every 3000 miles. I had to have a new transmission at 9000. I'm glad it is now gone, but I think someone at my current workplace is driving my old S-10. Sure looks like it from the lean, and other characteristics.

 

!!!!updated!!!!..bad!!!

So further to my earlier post, I take the truck in this am to get the paint stuff fixed. The sales manager is asking further about the issues with the screw up and I said I am interested in getting the truck fixed first. He started in to this rant about needing to sort out the $$$screw up.....and then said he wan't going to fix my truck.

Now that sets me off saying BS, the deal to fix the truck was agreed upon way before this $$$issue came so you will fix my truck. He kept ranting and called me one of those guys who is just taking atvantage. To which I reply forget it no to the $$ issue.

So He continues with the line of not fixing my truck so I say I will now talk to the manager ...he says I am the manager and I said no, the dealership manager, Head guy.

So I end up in the GM office ..adrenalized, vibrating and chugging my hot coffe like it was water....effect of the previous argument. He asked what the problem was and I explained it. No problem the truck is in getting fixed. one item done.

He then raises the $$$ issue again saying they will come down, first from 2100 to 1500...then to 1000. I stick to my guns and said look the wife and I are not interested in paying more. He "suggests that he would like for us to work this out as they do have a legal way to get the money" in a very cautious way and that I should think about it further.

I told hime that i would talk to my wife again and see. However, the subtle threat of legal now has me in full blown fight mode. If I didn't like the truck so damn much I'd give it back and say shove it. I also think that if they were to pursue legal action to get the now "$1000" they'd lose a hell of a lot more.

So if/when he askes again I am saying no.

Oh and to top it all off, as I am going over the truck with the shop paint guys, I notice some MOFO hit my truck! nothing major, but it scuffed up a little bit of my fender flare and may have shifted the quarter panel a bit cause the door is rubbing now. no kinks or cracked paint though. will check it out further when I get it back.

What a day. At least I leave tomorrow for holidays.

 

Give the truck back...

 

So further to my earlier post, I take the truck in this am to get the paint stuff fixed. The sales manager is asking further about the issues with the screw up and I said I am interested in getting the truck fixed first. He started in to this rant about needing to sort out the $$$screw up.....and then said he wan't going to fix my truck.

Now that sets me off saying BS, the deal to fix the truck was agreed upon way before this $$$issue came so you will fix my truck. He kept ranting and called me one of those guys who is just taking atvantage. To which I reply forget it no to the $$ issue.

So He continues with the line of not fixing my truck so I say I will now talk to the manager ...he says I am the manager and I said no, the dealership manager, Head guy.

So I end up in the GM office ..adrenalized, vibrating and chugging my hot coffe like it was water....effect of the previous argument. He asked what the problem was and I explained it. No problem the truck is in getting fixed. one item done.

He then raises the $$$ issue again saying they will come down, first from 2100 to 1500...then to 1000. I stick to my guns and said look the wife and I are not interested in paying more. He "suggests that he would like for us to work this out as they do have a legal way to get the money" in a very cautious way and that I should think about it further.

I told hime that i would talk to my wife again and see. However, the subtle threat of legal now has me in full blown fight mode. If I didn't like the truck so damn much I'd give it back and say shove it. I also think that if they were to pursue legal action to get the now "$1000" they'd lose a hell of a lot more.

So if/when he askes again I am saying no.

Oh and to top it all off, as I am going over the truck with the shop paint guys, I notice some MOFO hit my truck! nothing major, but it scuffed up a little bit of my fender flare and may have shifted the quarter panel a bit cause the door is rubbing now. no kinks or cracked paint though. will check it out further when I get it back.

What a day. At least I leave tomorrow for holidays.

I would tell him where to go seem's there are a few bad apples Toyota dealerships and I generally tell them where to go (good luck dude) :tu: :tu: :tu: kept up the good work on proving your point to a butch of ASS H????... Ive had my share of dealing with them too and also call Toyota reginal office to complain they do follow up on these thing's..

 

I certainly wouldn't agree to any higher payments after the runaround you have been getting.

I think (Phil0411) may have said it best. The MONEY... is the key issue here. That said, they can "re-do" the contract all they want, but I CERTAINLY wouldn't allow them to increase my payments, to rectify a mistake of "THEIR" own making! Nope... not likely... .

Nuf said... .

 

...........

 

Stand your ground

Ask yourself how the dealer would respond if you went back in days or weeks later and said "Oh, I made a mistake, I paid too much, I don't want to live up to this deal!" You know the answer to that question. The legal threat is just that, a threat, and probably an empty one at that. There is no way the dealer can get a judge to re-write the contract with the terms they want (judges do not have authority to formulate, and then impose, deal terms - they either enforce the contract as written, or declare it unenforceable). If they want to take you to court, the very best they get - and I think it's unlikely - is a court order rescinding the deal, at which point they'd have to give you back your old truck (probably long gone by then), and by the time any such case reached the courtroom, keep in mind that they wouldn't be getting back the new, next-to-no-miles truck they leased to you. Those lease contracts are standard form contracts with blanks to plug in the terms. They provided the contract, leasing is part of their business, and they will be expected to understand, and be held to, the terms they imposed more strictly than you would in such a dispute. Stand your ground. You are not being an unreasonable jerk. You did not take advantage of the dealer - "poor little multimillion-dollar car dealer, big bad individual consumer" . . . spare me, please!! You struck a deal in good faith with them, and if they didn't negotiate the terms they wanted, too bad, they'll have to do better next time. And believe me, they will do better next time. The dealer will get that money out of the hide of the next person they can convince to sign on the overpriced dotted line - and will the dealer feel bad about gouging that next person? Or rescind the deal if that next person decides days/weeks later that they've been gouged? You know the answer to that question, too.

 

I'll add a little after reading your last visit outcome. The GM is threatening with legal action. I will go back to what I said in a earlier post, but I will add to it. If you signed all paperwork, then so did the dealer. A deal must be signed off by a dealer representative, typically the F&I Manager. If all documents were in order at time of delivery and they let you go home (with your copies of all signed documents), then you are under no obligation to go back and re-sign UNLESS the contract isn't binding. The most blatant example would be the wrong VIN was on the contract and is not the truck you are driving. There are other things that could be wrong but I think legally you would be under no obligation to give them more money. I'll tell you what I think might have happened. The guy at the dealership probably appraised your used truck a little high to help make the deal. You sign up and all is well. Your old vehicle probably had too many miles on it to be a retail piece for them, so they had to wholesale it and they couldn't get as much for it as they thought they could and now they want you to pay for their mistake.

I know you did the right thing going above the manager to the GM, but it might be time to step it up another notch. If the GM doesn't own the dealership then it's time to go to the dealer principal/owner. If he is a smart business man and most owners are, he will smooth this right over. There will be no more money out of your pocket, your truck will be fixed right and the GM will probably get a stern talking to for threatening you, The owner will not put up with any crap from his employees. After all, no customers, no business.

I am sorry you have to go through this. I work for a large automotive network with over thirty managers and if this happened at one of our stores and the owner had to deal with a customer as unhappy as you, you would definitely not be paying any more and there would be an unemployed manager come the next day. It is stories like this that keep the ideas alive that all dealerships are stealerships. The one you dealing with now makes all the rest of us that would never try something like this just cringe.

I hope you get things sorted out in your favor and it seems to me if anyone has a legal leg to stand on, it would be you.

 

What a day. At least I leave tomorrow for holidays.

Have or hope you had a nice holiday.

I would have to agree with these last few posts.

I'm no lawyer, but I wouldn't think you would be obligated to pay another dime.

I also think the legal action threat, was just that, a scare tatic used as a desperate measure.

Stick to your guns, I suppose you could give them back the truck and they could give you your trade-in money, in cash or check that very day.

So even if they did over pay you on the trade, as stated before, you are still ahead on the deal and can find another truck(and dealership).

I don't know where you live but if things don't work out and you need another truck, I have leased before years ago.
I used a leasing company and not Toyota.
I used Autoflex in Dallas, the missus used D&M leasing for her Xterra.
The leasing company was much cheaper and gave me a much better deal than the dealership.
For the vehicle I wanted, Toyota wanted $414 a month 4 year lease, $1000 down.
Autoflex wanted $315 a month, no money down, 4 year lease with a rental car if the vehicle was in the shop.
Also the dealer they used gave me more for my trade-in.
I chose the leasing company.
Leasing is their only business, I guess Toyota Financial wants to make more on a lease.

Hopefully this dealership will pull their heads out and take care of you.
If they do perhaps my rant could help someone else considering leasing.
I'll never lease again but at that time in my life, I was so in debt, is was what I needed.
I needed a new vehicle with a low payment so I could pay off my credit cards.
I paid them off and rewarded myself by getting $27K in debt again, with the Tundra.

Wow how did that happen?

Anyway I love my Tundra and plan to keep it well after it is paid for.

Good luck and I know you will get what you want, one way or another.....

And again as in my last post, I have to agree with Phil0411.
I also think the owner would be interested in the way you have been treated.

 

I know you did the right thing going above the manager to the GM, but it might be time to step it up another notch. If the GM doesn't own the dealership then it's time to go to the dealer principal/owner. If he is a smart business man and most owners are, he will smooth this right over. There will be no more money out of your pocket, your truck will be fixed right and the GM will probably get a stern talking to for threatening you, The owner will not put up with any crap from his employees. After all, no customers, no business.

Once again, (Phil0411) is... as right as, right can get! :tu: IT'S TIME TO TALK WITH THE OWNER OF THE DEALERSHIP! If you have ANY doubts as whether that will solve this issue or not... just PM (2theedge1974). He carried his "new" DC in for it's first 5K oil change and the service guy LEFT THE OIL FILTER OFF THE TRUCK??!! Needless to say, the motor seized! After a long thread here on TS.com, about what to do... where he even considered a lawyer and contacting Toyota Corporate, he ended up giving the dealership a "chance" make good on the fix. Long story short and some 35 days later... they didn't! He in-turn, contacted the owner, who went balistic, when he heard of the hassels (2theedge1974) been through with this dealership. The owner, who happens to own several other dealership (other than Toyota) came down to the Toyota dealership and met with (2theedge1974) and the service manager.

The end result... (2theedge1974) got himself a brand new truck out of the deal, while 2 dept. managers at the dealership, lost their jobs over the issue! :tu:

The best advice I can offer is, never let 'em see this upset you! They're grabbin' at straws now, however lightly, by threatening you with legal action. They KNOW they've "fubarred" and they're trying ANY tactic they can think of, to scare you into submission at this point.

Let me ask you this question, which I don't believe has been asked in your thread, as of yet... if the shoe was on the other foot, and YOU were the one out some 2 grand, do you think, the dealership would have called you and said, you made a mistake... and we owe you another $2000?!... NOT LIKELY my friend!!!

Oh yeah btw: I would suggest, you find yourself another dealership for warranty service. Something tells me, this dealership will stop at nothing, to recover this money, even if it means "trumping up" some hidden charges to stick you with, over a period of time.

Hang tough... :tu:

 

Once again, (Phil0411) is... as right as, right can get! :tu: IT'S TIME TO TALK WITH THE OWNER OF THE DEALERSHIP! If you have ANY doubts as whether that will solve this issue or not... just PM (2theedge1974). He carried his "new" DC in for it's first 5K oil change and the service guy LEFT THE OIL FILTER OFF THE TRUCK??!! Needless to say, the motor seized! After a long thread here on TS.com, about what to do... where he even considered a lawyer and contacting Toyota Corporate, he ended up giving the dealership a "chance" make good on the fix. Long story short and some 35 days later... they didn't! He in-turn, contacted the owner, who went balistic, when he heard of the hassels (2theedge1974) been through with this dealership. The owner, who happens to own several other dealership (other than Toyota) came down to the Toyota dealership and met with (2theedge1974) and the service manager.

The end result... (2theedge1974) got himself a brand new truck out of the deal, while 2 dept. managers at the dealership, lost their jobs over the issue! :tu:

The best advice I can offer is, never let 'em see this upset you! They're grabbin' at straws now, however lightly, by threatening you with legal action. They KNOW they've "fubarred" and they're trying ANY tactic they can think of, to scare you into submission at this point.

Let me ask you this question, which I don't believe has been asked in your thread, as of yet... if the shoe was on the other foot, and YOU were the one out some 2 grand, do you think, the dealership would have called you and said, you made a mistake... and we owe you another $2000?!... NOT LIKELY my friend!!!

Oh yeah btw: I would suggest, you find yourself another dealership for warranty service. Something tells me, this dealership will stop at nothing, to recover this money, even if it means "trumping up" some hidden charges to stick you with, over a period of time.

Hang tough... :tu:

couldn't have stated it better dave :tu: :tu: :tu:
You need to be in charge of southeast Toyota who need's a lesson in customer service

 

Just keep us updated

Like others have said it is a vicious cycle... The dealership has "lost" some money on you, and it will make it up on some other individual....

However in your case the deal was made between two adults of "sound mind", I don't know the contract law in Canada, but I don't need to. The dealership is supposed to be staffed with professionals if they miss something don't feel bad when dealing in the thousands of dollars..

If you are fed up by the end of the ordeal then you could give it all back, but then the 2000 would be made up on someone else...

...You talk the talk, but lets see some more pictures of this beautiful truck

 

This whole thing just doesn't make any sense at all to me. You bought a $30,000 dollar vehicle, and the dealership is worried about a couple grand? There is no logic behind this whatsoever... I think there is an ulterior motive behind all of this.
I've never seen a dealer worried about a thousand bucks... sometimes they'll drop the price lower than they want to because a customer actually "wheel's and deals" with them, but all they want to do is sell a vehicle and get you out the door.

Ryan