OK, I took the plunge and dropped the $450 a couple months ago for a Line-X assuming that I would bypass the headaches of going a cheaper route... wrong! The thing that got me on the day I picked it up is the spray job was spotty.... good for most of it, but a couple areas where it was lumpy and one area where they did something screwy and had to do patch work.... on a brand new spray! The patch work was this rubbery material that looks and feels nothing like the liner... is this standard Line-X repair stuff?
I was going to wait it out a few months to see if I'd bother them for a redo when last week my latch broke. I took it in assuming it was a Toyota warrenty repair. They call me saying that the mechanism was sprayed and the Line-X installer broke it and instead of telling me tried to zip-tie it to fix it. Well, the zip tie finally broke and thats why the latch doesn't work. I call Line-X and they say it was already broken and the zip-tie was just to "help me out" since they didn't want me to have a broken latch. Fact is, it worked before I got the liner and it doesn't work now. They want me to bring it back to them so they can show me what was wrong with it. I think they are going to try to fix it themselves but I want Toyota to do this so it stays warrentied.... is that a reasonable arguement? Toyota says its on the order of $100+ to fix and Line-X said it should have been a $10 part, so there is going to be some butting of the heads going on here.
Any advice on how to approach these guys? Any thoughts on the "rubber patch" repair job on a new liner? I took a chance on this out of the way shop b/c the one in town was a long wait... I should have waited, I guess.... I'll keep the name of the shop off the boards until I find out how this all plays out.
Why can't anything in life ever be done right the first time?
I was going to wait it out a few months to see if I'd bother them for a redo when last week my latch broke. I took it in assuming it was a Toyota warrenty repair. They call me saying that the mechanism was sprayed and the Line-X installer broke it and instead of telling me tried to zip-tie it to fix it. Well, the zip tie finally broke and thats why the latch doesn't work. I call Line-X and they say it was already broken and the zip-tie was just to "help me out" since they didn't want me to have a broken latch. Fact is, it worked before I got the liner and it doesn't work now. They want me to bring it back to them so they can show me what was wrong with it. I think they are going to try to fix it themselves but I want Toyota to do this so it stays warrentied.... is that a reasonable arguement? Toyota says its on the order of $100+ to fix and Line-X said it should have been a $10 part, so there is going to be some butting of the heads going on here.
Any advice on how to approach these guys? Any thoughts on the "rubber patch" repair job on a new liner? I took a chance on this out of the way shop b/c the one in town was a long wait... I should have waited, I guess.... I'll keep the name of the shop off the boards until I find out how this all plays out.
Why can't anything in life ever be done right the first time?