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Discussion Starter #1
Dear Mods & Admins,

Your commitment and passion for this community is essential and so appreciated by the members as well as us here at VerticalScope. Thank you for all that you do! While we have been posting brief updates over time, we felt it was important to provide a broader update on the community platform software and user experience. We apologize for the formality of it, but thought now was a great time to share this information.

Over the past year or two, there have been updates to the environment that have introduced challenges in usability and performance. We sincerely apologize if you have been negatively impacted. Efforts to improve the technology, user interface and site performance has revealed weaknesses in the platform and outdated software this site uses. This has made it increasingly difficult and frustrating to support and upgrade to the more modern reliable standards that users deserve. Our advertising experience and certain ad partners have further degraded the functionality of the site. This is not the experience we want for you or the community.

In addition to an improved user experience, better site speed and overall performance improvements, it is critical for us to respond to and provide a secure environment to interact with your community. For the past few months, we have been actively seeking resolution. We are now working with a world-class design and product development team to research and build a new code base that meets the needs of the community. By making this sizeable investment, we will also create a foundation that is easier to maintain and innovate on in the future. Overall the new platform will provide the ability to serve you better.

Our research and your feedback thus far has told us that we need a site that performs well and loads fast across all devices. The community wants to seamlessly be able to search and discover great content and threads. The site needs to easily fit the needs of all members to increase their ability to make connections and share knowledge whether it is through text, images, video or message.

Thank you for your continued patience throughout this process and all the hard work you put in as a community leader. Your time and dedication are greatly appreciated. We are committed to making things better for you and your community members.

Sincerely,

~ Your Community Leadership team & Management at VerticalScope
 

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Administrator
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Discussion Starter #2
Dear Mods and Admins,

We are excited to share our progress and include you on the next task in order to prepare for the upcoming site updates. From time to time, it is necessary to perform some general maintenance tasks to ensure that there is no outdated or obsolete data that may conflict with new features added to the site. We are undergoing general maintenance tasks in the following areas:

- Cleaning obsolete and outdated permissions and access
- Removing inactive user groups, badges, and ranks
- Cleaning up/ adding off-topic sections

Regular housekeeping will allow us to eliminate redundancies that may create conflicts within the current platform. As a key player in the success of this community, if you notice anything that is no longer needed or used, please let us know by commenting below.

Keep an eye on this thread, as we will be keeping you in the loop on any changes.

We appreciate your support and commitment to the journey to build a better experience for the community. We THANK YOU!

~ Community Support
 

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Discussion Starter #3
Dear Mods and Admins,

As we have announced above, we have been working to improve the overall user experience on our sites.

After extensive research and investigation into our options, we would like to announce that we will be upgrading and migrating our sites to a new forum management software. We have worked with a design and product development team to enhance Xenforo and provide a modern and much better performing platform. We will no longer be using third-party applications and plug-ins to add features and products to the sites. Instead, we build them ourselves so we can better manage and maintain them moving forward.

We really wanted to focus on creating a sustainable platform that performs well, and loads faster on all devices, while offering seamless ways to search and connect. Technology is constantly innovating, by creating an environment that we control we can maintain the site with more frequent improvements and maintenance updates.

I bet you’re thinking, “Well, what does this mean for me and the community?” It does mean change, but it will help solve a large majority of the issues that you may have been experiencing. We have used the feedback we have received from the community to help us prioritize the changes and improvements. Uploading an image or video will be easier and streamlined. Ads will be less intrusive and fit with the general layout. The site will be responsive - no longer will you need to use a mobile skin! Security and user privacy will continue to be a top priority.

To ensure the site functions better overall, some plugins and products may not migrate. The Community Management team is here to support you through this transition. We would continually like your feedback and input as we continue to build new features and updates for the community.

When will this be happening? As soon as possible! We recognize the user experience is slow and there are bugs from the outdated software. The sooner we can change that the better we can make the experience for you. We will be keeping you updated as promised. We are looking at a couple of days turn around, but the date is subject to how much information needs to be mapped for the site and migration efforts.

Thank you all so much!

~ Community Support
 

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Discussion Starter #4
Dear Mods and Admins,

We are beginning to prepare for our move to the new platform. We will be going through the site and cataloging any links/articles and stand-alone content and preparing them for migration. For content that is still relevant but cannot be migrated in its current form, we will be putting that information into threads or archiving it.

If there are specific links that you would like us to be aware of, please post them below. Thank you all so much!

~ Community Support
 
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