Nearing the end of my ordeal. The tire shop I went to is buying 4 new rims. The manager there was great. He admitted fault right away and took care of business. Now I just hope the correct backspacing and black side out are what I find when I pick them up-AND NO, THEY WON'T BE REMOUNTING THEM ON MY TRUCK!
hey man, now i know this is going to sound stupid but why are you going somplace else to have the work done? unlike most of us poor dopes that get screwed in similar situations, the majority of us never get 100% satisfaction to the tune of a new set of rims. now with that said, did you stop to consider that if the manager would make every effort to satify his customer by correcting an issue, that same manager would put his best man on the job to ensure your experience with them is a good one? after all, he is dropping some serious cha-ching on a new set of wheels. ever stop to consider he wants to keep your business as you probably own more than 1 vehicle and the fact you will brag about your experience with them to your friends. potentially means more business for them.
i deliverd pizza for several years. with the high turnover of employees we've had from time to time, every so often we would have to hire a sh!tty worker. when this pos worker botches a delivery and pisses of a customer, my boss had enough sense to replace the product for free, toss in some extras, refund the money, and put the best man on the job to redefine the customers experience with us. as long as we dodnt loose the customer, we would recoup our losses within 3 deliverys from that customer.
and i know there is the saying,"second time shame on you".
dont forget to give as much detailed wheel info to the manager as possibe. my friend once had a rim replaced and it was the wrong offsett, took him a week to notice.
