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189 Posts
Well, I've read many posts where you guys/gals are getting hosed by your dealerships (and to be fair some of you report excellent customer service), and now I may get a taste of that myself.
The other day the TPS light came on (new experience) and I thought I'd check the tire pressure. Well the caps wouldn't come off. Finally one snapped off. It turns out that the dealer I bought it from puts these aftermarket caps on (I thought all of you had these caps), that the dealer up here has never seen. Apparently they corroded due to the winter here and won't come off.
The dealership I bought it from is trying to justify whether they should pay for the repairs or not. As FXNGLAS always says do the work yourself or you'll be sorry, but they started asking who does my maintenance. I told them I do, but the tires have never been serviced. They're wearing great and the warning light for pressure has never come on. Sure I look at them, but if it ain't broke don't fix it. It looks as if the replacement of all 4 will cost a minimum of 1000 dollars. The vehicle has 12000 miles on it and the tires are in great shape, as is the entire vehicle. I keep all the receipts for what i do, but they seem to be poised to point the finger at me. I'm in shock that it isn't a simple deal.
I think it's a shame that they put an after market part on a vehicle and in this rare case it caused a problem and they may not make it right. As of right now the dealer in Texas is calling the manufacture of the cap or stem (don't know which) and they said they'll call back with their decision.
After that I guess I'll attempt customer service, but these guys seem to want me to pay for it regardless. I'll keep you posted. Anyone else have these caps on and had any problems? They have the tire pressure imprinted on them and have a plastic top with green coloring. The actually threading appears to be steel.
The other day the TPS light came on (new experience) and I thought I'd check the tire pressure. Well the caps wouldn't come off. Finally one snapped off. It turns out that the dealer I bought it from puts these aftermarket caps on (I thought all of you had these caps), that the dealer up here has never seen. Apparently they corroded due to the winter here and won't come off.
The dealership I bought it from is trying to justify whether they should pay for the repairs or not. As FXNGLAS always says do the work yourself or you'll be sorry, but they started asking who does my maintenance. I told them I do, but the tires have never been serviced. They're wearing great and the warning light for pressure has never come on. Sure I look at them, but if it ain't broke don't fix it. It looks as if the replacement of all 4 will cost a minimum of 1000 dollars. The vehicle has 12000 miles on it and the tires are in great shape, as is the entire vehicle. I keep all the receipts for what i do, but they seem to be poised to point the finger at me. I'm in shock that it isn't a simple deal.
I think it's a shame that they put an after market part on a vehicle and in this rare case it caused a problem and they may not make it right. As of right now the dealer in Texas is calling the manufacture of the cap or stem (don't know which) and they said they'll call back with their decision.
After that I guess I'll attempt customer service, but these guys seem to want me to pay for it regardless. I'll keep you posted. Anyone else have these caps on and had any problems? They have the tire pressure imprinted on them and have a plastic top with green coloring. The actually threading appears to be steel.