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Discussion Starter · #1 ·
Hi Everyone,

Just wanted to share my experience here. I warn you now this is more of a rant to vent frustration than an informative thread!

I'd been reading all kinds of threads on gear whine / differential issues / propshaft issues etc. Got me thinking about the slight whine I've been hearing since I bought my truck back in June (it's a used '07 5.7L DC 4WD Limited).

Noise only occurred while running under partial throttle between 45mph - 55mph. Lift off the gas pedal and it goes away. Get back on the gas and there it is again.

Now the truck is just out of the bumper to bumper warranty, and when I dropped the truck off at the Dealer (in Troy, MI) last Saturday morning the service guy told me I'd have to sign up for the $110 diagnostic fee as he couldn't say whether the issue (if there really was one) would be covered by the "very limited" 5yr/50,000 miles powertrain warranty (truck has 49,200 on it). I told him a) I thought the powertrain warranty was 5yr/60,000 miles and b) the symptoms matched those discussed on forums, so I am 99% sure the issue is in the powertrain, so the warranty should cover it. "No, it's 50,000miles and we'll find out" was the response.

So I leave the dealer feeling kinda p'd off, expecting this whole thing to turn into a cluster that's going take a whole bunch of arguments and hassle to get fixed under factory warranty.

I got a call from the service guy Saturday at noon to tell me that they'd narrowed down the noise to the transfer case or the driveshaft, but they'd run out of time, so they'd need to keep the truck till Monday. Whatever the the case, "the fix would be covered by the 60,000 mile warranty". Nice to hear that he'd read up on the warranty terms! So they hook me up with a loaner and I leave the truck there.

Monday afternoon rolls around. It's the driveshaft delaminating, I'm told, they're going to order a replacement. Should be in Tuesday morning, I can pick the truck up Tuesday evening.

Tuesday morning, another call. Driveshaft didn't arrive on the UPS truck...it'll probably come in Wednesday. Ok.

Wednesday afternoon comes along. No call. I call them....yah, driveshaft a=came in but when they were fitting it they noticed the axle bearings are shot, so they're going to replace them for me too. Should be all set by Thursday night cos they're open late Thursday. Great.

Thursday afternoon....no call. I call to check what time I should pick up the truck. Oh, only the right bearing got delivered, the left should arrive either on today's second delivery or maybe tomorrow morning (Friday). We'll have it buttoned up for you Friday.

Well, it's Friday. No call to confirm part came in. I make my now daily call....Well, turns out "the tech's having some trouble setting the backlash on the driveshaft (?) and it's getting kinda late, so we'd like to keep the truck over the weekend and get back to it Monday when we can do a proper test drive and make sure it's 100% right".

I'm stunned. Maybe they don't get a lot of Tundra's in for service at that dealer, but they seem to have no parts in stock and a sub-par spares ordering/delivery system in place, all of which has resulted in me being without my truck for a minimum of 10 days. I feel that because warranty is covering the work I don't have a right to complain about the turnaround, so am sat here fuming rather than shouting at the service rep.

Anyone else got experience of these kind of delays? I've never had warranty work done on any other vehicle, so don't know whether my frustration is justified!

If you got through all that, thanks for reading! Have a great weekend enjoying your trucks while I pine for mine!
 

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The M.F.I.C.
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Hey Nick - welcome to the forum... sorry to hear about your issues, and I can verify that the stealerships around here don't know much about our trucks, as sales volumes for the Tundra are pretty low around our area. I've tried to ask the parts departments of several different dealerships, different questions about our trucks... they were all dumbfounded and unable to answer some simple questions.

At least the issue is being replaced under warranty... I guess that's the silver lining.

Oh, don't forget to jump into THIS thread:

http://www.tundrasolutions.com/forums/midwest/186855-official-michigan-ts-members-thread/
 

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Mark it eight, Dude...
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They gave you a loaner and they're fixing it under warranty so I don't really so what's so bad about the situation. I do hate to be told lies like they did you but at the end of the day they are taking care of you better than a lot of dealerships would. I'm glad you caught it while it was under warranty and I hope they get it to you soon! What kind of loaner did they give you?
 

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Prolly gave him a Corolla :lol: That's what they gave me when they did the front differential, gas peddle, and replaced the bumpers. I ended up having it for 4-5 days. It sucks that it is taking 10 days but at least they seem like they are getting all the issues resolved.
 

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Anyone else got experience of these kind of delays?
I have been through like instances before. Sometimes s*it just happens and you just have to roll with the flow.

Not uncommon to tear down for one problem and find another. Dealers just stock what is common in parts. Keeping high inventory number of parts sometimes bites them in the ass as they are charged "inventory tax" in certain areas.

Also, getting parts quickly is just about timing of the parts people ordering. There is cut off times for a distribution warehouse to get a part overnight and many times it rolls into a second day. Couple this with any of the common shipping carriers like UPS having delays that are not immune to the dealerships either.

More rural you are and farther proximity from another Toyota dealership also plays out. In larger metropolitan area with multiple dealerships, they usually offset each other by each dealership carrying a certain portion of the less uncommon parts, thereby allowing them to cross transfer and feed off each other for parts without each dealership having to carry a large inventory.

When I lived in Amarillo TX, the one Toyota dealership was 6 hours away from any other Toyota dealership and was reliant on getting parts shipped in most times. What may have been a 2-3 day job in let's say Dallas, it by default became a 6-7 day job.

Unless you know for absolute fact the dealership is being incompetent, you just have to relax and let them do their job.
 

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Discussion Starter · #7 ·
Hey everyone,

Thanks to all for the words of wisdom :happy3d:

Had more time to calm down and rationalize things! Totally understand stuff happens and I'm got to roll with it. Like Maylon says, they're taking care of me...I guess my expectations were a little high heading into it!

They gave me a Camry LE....doesn't quite have the grunt of the 5.7, but it's gotten me to and from the office all week.

I'll try to give an update next week when I get my hands back on the truck...fingers crossed they nailed the issue and from now on I can cruise at 50mph without my ears buzzing!
 

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My driveshaft was just replaced under warranty as well. 50,430 miles. They also found the water pump whizzing all over the place. They covered both under the 5/60. However, last month I had to replace the drive belt and tensioner which raises questions about the water pump. Oh belt and tensioner...almost 400 bones! The dealership is ok here, their parts department is lack luster though. I hate to hear the lack of communication that you experienced. I was an advisor for almost two years and made that my mainstay. Sometimes I would call jus t to let my customers know that everything was going great and to thank them WHILE we had there vehicle, warranty or not. Then again, my Dad taught me well. Enjoy your ride bro!
 

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Drive the piss out of their car and tell them not to worry about getting yours back.

The stories you keep getting would definitely get on my nerves but like I said, Every time it does, Floor their car.
 

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That sucks.

1) the good part is it is covered by warrenty and you have a loaner.

2) the bad part is your out your luxurious 5.7l for more than a week.

Good luck with, sent points (I hope that they will help ease the pain).
 

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Discussion Starter · #11 ·
Hi all,

Got some more bad news today....new driveshaft and axle bearings didn't solve the noise issue :cry3d:

Rep told me their gonna call in a specialist technician for further diagnosis.

Now I'm just hoping they can fix it before Labor Day weekend, 'cos we're supposed to be hauling our dogs down to Richmond, IN for a dog show...my better half's gonna be mad if we miss it :shocked3d:

To ogtoyfan, thanks for the points!
 

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I am having a similar noise now in our new 2007 RCLB 4x4. Any resolution to your noise problem yet?
 

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Well, turns out "the tech's having some trouble setting the backlash on the driveshaft ....

Man ... just that comment alone, even without all the other screwing around you described, would give me cold chills about what my truck will be like and how long the "fixes" will last, assuming they ever get it finished. That place sounds like it might be a high school auto mechanics classroom. Good luck, Mate.
 

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Dealership service departments can make or break a business. They were either taking their time to make sure things are right, or taking their time because its warrantied. Either way not calling to verify parts in or if the vehicle is ready is poor customer service. I would talk to the manager or GM over the place and complain on 1, they failed to ever contact you and secondly they didnt fix the problem. To my knowledge there is no special service tech (if so they need to hire one and have them on hand at all times) and indexing a driveshaft......its new, bolt it in and see if it fixed the problem.

BTW, my driveshaft was replaced with 850 miles on my new 2010 TRD. Took it in and a guy drove around with me, verified the clunk. Service guy said they would open a service order on the truck but Toyota was still investigating the cause. A month later I got a call that a driveshaft was in for my truck to resolve the clunk. Needless to say, driveshaft installed in one day (I dropped the truck off) and the clunk was gone.

Long story short find yourself another dealership if you are not happy with their service.
 

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I am noticing a clunk as well, almost like there is some slop in the mounting of the driveshaft, like when I take off from a stoplight, is that what you where hearing fiveohfanatic?
 

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Discussion Starter · #17 ·
Hey Folks,

Well considering one of the first things I told them to look for was shavings in the rear diff fluid, it was funny to see that after they'd replaced the driveshaft, rear bearings without success they tore down the transfer case and found....you guessed it....shavings in the diff fluid and damaged diff sprockets.

So they ended up replacing the transfer case and diff gear set. Once they did that the whine was gone. They had kept the truck for 12 days but the work was 100% covered by warranty. Respect to Toyota for honoring their factory drivetrain policy.

Shame the dealership let themselves down at the last moment by handing me the keys to my truck without having bled the brakes! Just as well the dealership is in a 30mph zone....had to put the brake pedal to the floor to come to rest after pulling out of the service bay! Service manager had to test drive my truck then their plow truck before he'd admit the brakes had a "dead spot" in the travel!

30mins later I had a firm brake pedal, no gear whine and a nagging question in my head as to whether I'll ever take the truck there for service again!
 

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Hey Folks,

snip
...nagging question in my head as to whether I'll ever take the truck there for service again!
I REALLY hope you have the answer to that one sewn up! Glad it all workd out for you. Happy motoring. :tu:


David
 

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That sounds like the same issue i had with my truck but it turned out to be the rear axle housing and 3rd member that they replaced
 
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