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My Dad worked for a Cadillac dealership for 25 years. I asked him this same question when I got married and starting taking care of my own cars. He said that larger dealerships that service many cars usually do more warranty work which causes them to exceed their quota set by the cooperation. The quota is set based on the demand of the dealership and it's customers for warranty work.
I took my wife's 2005 Ford Freestyle to the larger dealership here for service one day. Got screwd...took it to a smaller dealership about 20 minutes from my town and got GREAT service. I have been giving the smaller dealership my business ever since.
I took my wife's 2005 Ford Freestyle to the larger dealership here for service one day. Got screwd...took it to a smaller dealership about 20 minutes from my town and got GREAT service. I have been giving the smaller dealership my business ever since.